Pakistan’s banking mohtasib handled 24,326 complaints, worth Rs. 465.7 million in the January – September period of 2021. Of these complaints, 24,032 complaints were resolved amicably while 294 complaints went to formal orders.
The banking mohtasib said, “There is no letup in the number of complaints being lodged against commercial banks with the banking mohtasib as 27,596 new complaints, including 16,716 from Prime Minister’s Portal, were received from 1st January to 30th September, 2021”. This depicts an increase of 45% in complaints as last year there were 19,028 complaints in the same period.
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