Complaints against banks lodged with the Pakistan banking Ombudsman for the 1QFY21 i.e. January – March increased by 135%. These complaints concerned frauds, forgeries and other issues.
“Almost 11,732 complaints were received by the Banking Mohtasib Secretariat from 1st January to 31st March, 2021 as against 4,994 complaints received in the same period of last year depicting an increase of 135%,” the Ombudsman office said in a statement.
Out of the total 11,732 complaints, 5,375 complaints were received in the month of March and 4,672 complaints were disposed in the period.
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